Frequently Asked Questions (FAQs)

  Question: I did not get my payment confirmation e-mail. Where is it?
  Answer: The payment confirmation e-mail will be sent to the e-mail address that you have provided us when you were filling in the billing information.

You should receive it in the 'Inbox' of your E-mail account. If you do not, there is a chance that it might have been filtered by your mail program into your 'Bulk' or 'Junk' folders. Please check these folders as well.

If this is so, kindly change your settings accordingly such that subsequent mail by us will not be filtered out and will be send to your Inbox promptly.

If you still can't find your payment confirmation e-mail, please contact us for assistance.


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